1. I have physically installed the device, but the temperature and humidity values do not appear on the screen?

    M2M data line in the device may not be drawn or Internet Settings may not be defined. Turn the device off and on again and if you encounter the same problem again, call the technical service and get help.

   2 . What is the calibration period of our sensors, will we pay a fee?

    The generally accepted time for calibration is 1 year. After the 1st year within the warranty period, sensor calibrations are performed again in our company and are free of charge.

   3. Power cuts are common in our region, will they affect the operation of the device, will we be able to receive a warning SMS?

    There is a rechargeable lithium-ion battery in the device that can operate the system for approximately 12-15 hours. In the event of a power outage, the battery is activated and the system continues to work and warn you during this time.

   4. The temperature on the device screen and the value on the software screen seem different, what is the reason?

    The data you read on the device shows the instantaneous temperature and humidity values, while the data on the software is updated every 30 minutes. (You can set this time yourself in the settings menu.)

   5. GSM network signal level is very low in our region, will the device work?

     There is a GSM antenna with a very high reception power on the device. If the signal level of the GSM operator cannot be achieved, the device antenna will be replaced with a high receiving antenna to ensure the operation of the system.

   6. While the reception power of my device was high, the reception level decreased and the system broke out. What could be the reason?

     The base station of the GSM operator working in your area may have been removed or changed. If the situation persists, inform our technical service. The problem will be solved with a different GSM line.

   7. I see that the number of SMS contours is decreasing on the software screen, will I not be able to receive SMS when it is finished?

Your number of strokes is not reset during your warranty period, is not subject to quota, is unlimited and free.

   8. Do we need to print and archive our reports? Can we access historical data through the system?

Your reports on the system are kept for 5 years. During this period, you can access the data whenever you want, on the date you want. Also, you don't need to archive it to a computer.

   9. Is it sufficient to open a record via the fault record menu? Do we need to call technical service separately?

All kinds of recordings made through the fault recording menu are automatically displayed on the call screen of our technical service. Your call will be closed as soon as possible. If necessary, you can also call our technical service.

  10. Why don't the "datalogger" in the cabinet and the sensor data of the device match each other?

Make sure that the sensor of the device and the datalogger are on the same shelf of the cabinet.

The most important point is that the reaction times of datalogger-style devices are late. The temperature monitor instantly responds to temperature and humidity changes and provides up-to-date accurate data.

  11. Will a software setting be made after the physical installation of the device?

No. All settings come pre-installed on your device. Turning on the device is enough for the system to be active.

  12. My mobile phone or e-mail address has changed, can I correct it myself through the system?

You can reconfigure all your settings from the settings menu on the system.

  13. System connection lost message came, what should I do?

Disconnection occurs when there is no data from the M2M data line. When the GSM line is active, the connection is established automatically. You can turn the device off and on to speed up the process. In case of interruption, the system continues to read and save data in its memory. (12-15 Hours of data is kept.) This data is automatically uploaded to the system as soon as the mains arrives. You will not experience any data loss.

  14. The power is cut off, the device screen does not turn on. Is there a fault with the device?

No. In the event of a power outage, the battery is activated and the display light is turned off. When the power comes on, the light will come on again.

  15. Even though the cabinet or ambient temperature and humidity values are outside the determined limits, why didn't I receive an SMS?

In order to receive a message, the value outside the limit must be read two times in a row. In case of instant limit changes, the device will not send SMS.

  16. Although my cabinet temperature is displayed on the system, my ambient temperature and humidity values are -99, why?

Connect the temperature sensor to the 1st port and the ambient sensor to the 3rd port. The 2nd Port in the middle will remain empty. You'll get a -99 error because the sensor is plugged into the wrong port. After setting the ports, turn your device off and on again.

  17. Does the device need to be connected to the modem?

Your device works with M2M technology. (GPRS Based) Your institution's internet is not required for your device to work.

  18. The screen of the device is flashing, is there a malfunction?

When the set limits are exceeded, your device will instantly flash for each sensor on the screen. When the sensors get a value within their normal values, the screen will continue to light up steadily. There is no fault in your device.

  19. The antenna of the device is horizontal, is there a problem?

The antenna of your device is positioned horizontally as standard, please do not change the setting. Do not try to bring it upright, if you force it, the antenna will break and your device will be out of warranty.

  20. The SIM card was changed due to the shooting problem of the current SIM card in the device, how can I insert the new SIM card?

First, let's turn off our device. The SIM card slot is on the device. Press it with your fingernail or a pen and the SIM card will pop out. Push the new SIM card into its slot with the cut side on the lower right and the magnetic side on the back, turn on your device again after it is seated. After seeing your temperature and humidity values on the device, go to www.dorukanbt.com and check your current data. Please send your old SIM card to our company…

  21. The antenna was changed due to the reception problem of the device, how can I attach the new antenna?

Turn off your device. You can remove the antenna of your device by turning it by hand, your new antenna is designed to fit in the same slot. Insert the new antenna by turning it into the same socket and make sure that your device is connected to the GSM network by running it again.

​

22. I want to keep system check intervals below 10 minutes, is it possible?

The minimum control interval for your system is 10 minutes, you cannot set any lower.